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Synwell, the application that meets the needs of a healthcare system on its last legs

In Congo, health issues are numerous, and local people often find it difficult to access the medical care and information they need.

The lack of infrastructure, qualified professionals and accessibility problems are all factors that exacerbate the difficulties encountered by the population. Even today, around 50% of the population has no access to appropriate medical care.

The country also has one of the highest infant mortality rates in the world, at almost 7%. In addition to malnutrition, the leading cause of death, numerous diseases, epidemics and infections are rife. In the absence of appropriate treatment, these diseases cause the death of thousands of people every day. This justifies the low life expectancy in Congo, which stands barely at 64 years.

Medical deserts, lack of information, lack of confidence and lack of resources also lead the Congolese to consult unqualified physicians not far away, or to turn to traditional medicines and self-medication, which is used by almost 90% of the population for treatment. These unconventional practices cause serious health problems, with many long-term consequences.

On the other hand, healthcare professionals have few solutions to meet these challenges. They often have limited access to technologies, infrastructures, tools and human resources to improve and develop their activities and practices. Despite significant intervention by NGOs, these shortcomings are gradually contributing to the exodus of skilled physicians, leaving the country in a precarious situation.

SYNWELL was founded on these observations and national challenges, with the ambition of developing an accessible, secure and egalitarian healthcare system in Congo, where everyone can receive quality medical care and appropriate information, and where healthcare professionals can practice and thrive.

How is Synwell revolutionizing access to medical care in Congo?

Synwell is a platform that enables Congolese patients to benefit from optimized medical care and follow-up.

Features include the ability to simply schedule appointments online with certified physicians tailored to the patient's symptoms.

Patients can also manage their medical care and records via a secure online space.

In addition to facilitating access to healthcare, Synwell also offers medical and health education resources tailored to local needs and health issues.

Responding to multiple challenges

With this application, Synwell aims to reduce the problems of medical care, taking into account inequalities and individual differences:

  • We believe that everyone should have the same opportunity to access appropriate medical care, regardless of where they live, their financial means or their physical abilities. By removing geographical and financial barriers through online appointment scheduling and tele-consultation, we are improving access to medical care for all Congolese patients, and helping to reduce the health inequalities that exist between urban, rural and remote areas.

  • We are also introducing measures and functionalities in line with local needs, such as the ability to schedule an appointment for a loved one, to carry out group consultations, or to provide home visits for people who find it difficult to travel (due to lack of means, or health problems). Numerous new features will be developed over time to provide a 100% response to local needs and issues.

  • To combat the lack of trust and information, Synwell is committed to providing quality medical care and appropriate information.

As part of this approach, we provide clear information on the professionals available on the platform. Before being listed, each professional's profile will be verified and certified to enable patients to make informed and secure decisions about their healthcare choices.

As a media platform, we are also committed to becoming a reliable source of information and to combating controversial practices in the healthcare field. We work hand-in-hand with healthcare professionals to inform and raise awareness of health news and information.

How does it work?

For patients, the app is free and available on Android or Apple Store. In just 3 minutes, they can schedule an appointment with the professional who best matches their symptoms. Here are the steps to follow:

  1. Download the application on your smartphone.

  2. Find the right healthcare professional for your symptoms.

  3. Schedule an appointment online.

  4. Consult remotely or in the healthcare professional's office.

  5. Retrieve and download your prescriptions from your secure space online.

  6. Track your health or that of your loved ones, and manage access to your documents.

In addition to our commitment to patients, the platform is a working tool for healthcare professionals who are in great need of referrals to develop their business, in line with their specializations. Pricing is based on a monthly subscription system accessible to all physicians.

**Visit our website to find out about our professional offers

What are the future prospects?

Synwell's ambition is to actively contribute to the improvement of the Congolese healthcare system, by facilitating access to medical care and health education opportunities on the one hand, and by contributing to the more global development of healthcare professionals on the other.

In addition to working closely with physicians, specialists and NGOs to deliver an efficient, humane, egalitarian and secure online appointment scheduling experience, we aim to provide educational opportunities such as training and health education programs.

At the same time, we are committed to providing comprehensive support for the development of healthcare professionals' knowledge and activities. This will include services such as assistance with setting up, finding premises and medical equipment, and setting up appropriate training courses.

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Fb: @synwell_congo

Insta: @synwell_congo

LinkedIn: Synwell


Email: contact@synwell-santé.com


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